Shipping

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Shipping

SHIPPING

Next-day Shipment

*For ~95% of orders. Stock constraints and periods with a high volume of business may increase the time we take to ship:

If a specific product has a stock constraint, you should expect a warning about this on its product page, with an indication of the expected lead time.

If we are going through a very busy period and are experiencing some delay, there should be a warning about this on the "View all" page, underneath your shopping list.

If there's an unexpected delay, you should expect to be contacted by us directly, either via e-mail or telephone

Once we ship, you will receive an e-mail with a tracking number and courier name, so you can follow your parcel.

You can estimate your shipping costs before placing an order on the bottom left corner of your shopping cart page.

Next day delivery

*For most orders to European destinations.

We ship almost all orders via DHL Express, which has a reference delivery time of 1 business day for Europe, and 2 to 3 business days for the rest of the world.

We use alternative services only in the following situations, which are relatively rare:

Orders with weight above ~6Kg - we use DHL Economy (DHL Express becomes very expensive above this threshold). Depending on the destination country, this service may take 3 to 7 business days.

Orders with a length above 120cm - we use DPD (DHL charges a significant oversize fee above this threshold). Depending on the destination country, this service may take 3 to 7 business days.

Deliveries to remote locations - we use DPD (DHL charges a significant fee for remote areas). Depending on the destination country, this service may take 3 to 7 business days.

All the times mentioned above are references, not contractual commitments (unexpected delays may still happen sometimes, and the courier will not be liable if they do).

NOTE: if you're in a hurry, we can ship via DHL Express regardless of any other factors, as long as you're willing to pay the extra cost. Just contact us to ask for a quote.

ships from the EU

Our headquarters is in the south of Portugal, which means that if you’re ordering from within the EU, you’re in luck when it comes to shipping costs and delivery times - and best of all, you will have no customs hassle.