Shipping

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Shipping

SHIPPING

Next-day Shipment

*For small to medium size orders consisting of components only (no production required).

Orders that include aluminium profiles may take up to 5 business days to ship, particularly in the case of custom size cuts.

Orders for machine kits will typically take 1 to 2 weeks.

Stock constraints and periods with a high volume of business may increase the time we take to ship:

If a specific product has a stock constraint, you should expect a warning about this on its product page, with an indication of the expected lead time.

If we are going through a very busy period and are experiencing some delay, there should be a warning about this on the "View all" page, underneath your shopping list.

If there's an unexpected delay, you should expect to be contacted by us directly, either via e-mail or telephone.

Once we ship, you will receive an e-mail with a tracking number and courier name, so you can follow your parcel.

You can estimate your shipping costs before placing an order on the bottom left corner of your shopping cart page.

Next day delivery

*For most small to medium size orders to European destinations.

We ship almost all orders via DHL Express, which has a reference delivery time of 1 business day for Europe, and 2 to 3 business days for the rest of the world.

Large orders to continental Europe destinations ship via DHL Economy, which has a reference delivery time of 3 to 7 business days, depending on the specific destination.

In very exceptional situations, we may ship via alternative couriers, like DPD or DB Schenker.

All the times mentioned above are references, not contractual commitments (unexpected delays may still happen sometimes, and the courier will not be liable if they do).

NOTE: if you're in a hurry, we can ship via DHL Express regardless of any other factors, as long as you're willing to pay the extra cost. Just contact us to ask for a quote.

ships from the EU

Our headquarters is in the south of Portugal, which means that if you’re ordering from within the EU, you’re in luck when it comes to shipping costs and delivery times - and best of all, you will have no customs hassle.

Warning for Non-EU Customers

Your order may go through customs and you may be charged a customs clearance fee and import duties, in accordance with the laws in your country. These charges are unrelated to us, but they will be billed to you via DHL. We recommend that you look into your country's importation rules before ordering to avoid any unexpected charges.