Welcome to Rat Rig Hardware!

OUR SERVICE

Delivery

We know you hate to wait. That’s why whenever we can we ship via DHL, which delivers in 1 business day to most destinations in Europe, and in up to 3 business days to the rest of the world.

For EU orders to remote locations, above 6 Kg, or lengthier than 120cm, DHL becomes very expensive. In these cases we ship by truck via DPD, which delivers in 2-5 business days depending on the destination.

We offer very reasonable shipping costs, especially if you are in the EU, where there will be no hassle with customs. You can estimate your shipping costs before placing an order on the bottom left corner of your shopping cart page.

We strive to dispatch all orders within 1-3 business days of receiving payment. There may be exceptions to this in very busy periods - if it’s the case, you will normally be notified. Once your order is dispatched, you will receive an automatic e-mail with a tracking number, so you can follow your order.

DHL - Official Logistics Partner
Returns & Repairs

We are very focused on customer satisfaction. If you are not happy with your purchase you can return it within 30 days for a full refund of its value, as long as there's no evidence of misuse. Shipping costs are non-refundable.

If some of our products breaks or needs maintenance, don't hesitate to contact us so we can assess the situation and act accordingly.

Customer Support

Whether via e-mail or facebook chat, we normally respond to all queries within 24 hours.

So... don’t hesitate to contact us! We deeply value your feedback, opinions and suggestions - and we LISTEN! We are always focused on giving our customers what they want.

Sponsorship

We are open to collaboration! If you’re looking for sponsorship drop us an e-mail letting us know how we can help each other out.