Welcome to Rat Rig!

OUR SERVICE

Delivery

You can estimate your shipping costs before placing an order on the bottom left corner of your shopping cart page.

We strive to dispatch all orders within 1-3 business days of receiving payment. There may be exceptions to this during very busy periods - if it’s the case, you will normally be notified. Once your order is dispatched, you will receive an automatic e-mail with a tracking number, so you can follow your order.

We ship almost all orders via DHL. Depending on your location and the size of your order, we may use their land or air service. Transit times can vary between 1 and 6 business days.

DHL - Official Logistics Partner

Returns & Repairs

If you are not happy with your purchase you can return it within 30 days for a full refund of its value, as long as the product hasn't been altered or damaged. Any customized products are non-refundable as they have no resale value. Shipping costs are also non-refundable.

If some of our products breaks or needs maintenance, don't hesitate to contact us so we can assess the situation and act accordingly.

Customer Support

Whether via e-mail or facebook chat, we normally respond to all queries within 24 hours.

So... don’t hesitate to contact us! We deeply value your feedback, opinions and suggestions - and we LISTEN! We are always focused on giving our customers what they want.

Sponsorship

We are open to collaboration! If you’re looking for sponsorship drop us an e-mail letting us know how we can help each other out.